2019-08-23
164次
客户支持
面议
环境好
年终奖
双休
五险一金
朝九晚五
交通方便
申请职位
基本信息
工作性质全职
职位类别业务专员
招聘人数若干人
学历要求不限
工作经验不限
性别要求不限
年龄要求不限
招聘部门不限
工作地点北京市海淀区东北旺西路8号15号楼方舟大厦(北京/北京市/海淀区)
联系方式
联系人:Cherry
联系电话:企业设置不公开
职位动态
100%
近两周该职位的简历处理率
简历处理率
0天
简历平均处理时长
04-10 09:17
企业最近登录时间
职位描述
This role sits within our Financial & Risk (“F&R”) business. On January 30, 2018, Thomson Reuters announced that it signed a definitive agreement to enter into a strategic partnership with private equity funds managed by Blackstone related to the company's F&R business. As part of the transaction, Thomson Reuters has agreed to sell a 55% majority stake in Financial & Risk and will retain a 45% interest in the business. Thomson Reuters will maintain full ownership of its Legal, Tax & Accounting and the Reuters News businesses. The transaction is expected to close in the second half of the year and is subject to specified regulatory approvals and customary closing conditions. When the transaction closes, the role will be included in the new F&R entity.
Responsibilities

Provide industry-leading Data & Application support for customers in Mainland China and Taiwan using Thomson Reuters applications and products
Work closely with other local and overseas teams to provide exceeded and seamless customer experience
Log and classify all queries, requests and actions accurately
Track resolution progress and proactively provide updates to customers until issue resolved.
Identify and escalate problems affecting both multiple customers and single users to speed up resolution progress. This would include escalations to all relevant stakeholders, including Team Manager, sales, technology or any appropriate resolver group.
Recognize and escalate recurring problems, inferior processes or outdated procedures.
Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.
Strive to improve customer experience
Accept additional projects or areas of responsibility that will improve the team’s performance.
Qualifications

Business level English and Mandarin language requirement. Cantonese will be a plus but not must.
Professional experience in either the Financial Markets or in a Customer Service role
Financial Markets knowledge or aptitude for quick learning
Logical approach to problem solving and analytical thinking
Well-developed analytical skills with the ability to problem solve and develop solutions.
Excellent service skills including active listening alongside focusing, and fully understanding our customer's needs
Ability to learn new technologies and principles quickly and work in an environment that is continually changing and adopting new techniques and technologies.
A great team player, positive attitude towards work
Ability to learn and possess growth mindset
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit our career page.

More information about Thomson Reuters can be found on our official website.
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