2019-04-22
20次
客户质量工程师
面议
双休
五险一金
有补助
申请职位
基本信息
工作性质全职
职位类别电子/电器工程师
招聘人数1人
学历要求硕士
工作经验1-3年
性别要求不限
年龄要求不限
招聘部门不限
工作地点天津市西青区飞思卡尔半导体(中国)有限公司(天津/天津市/西青区)
联系方式
联系人:企业设置不公开
联系电话:企业设置不公开
职位动态
100%
近两周该职位的简历处理率
简历处理率
0天
简历平均处理时长
05-06 10:44
企业最近登录时间
职位描述
Scope of Responsibilities/Expectations:
Process owner for customer quality resolution process, from customer complaint to satisfactory completion of issue resolution, including the achievement of continuous improvement goals (i.e. customer loyalty, defect reduction (satisfy target market), NPI (New Product) supporting, cycle time improvement, actions fan out, lessons learned, etc.)
Responsibilities:
Manage customer return process including problem solving process.
Provide follow-up on all customer failure analyses, communication and issue resolution at all levels.
Act as customer advocate for product quality. This includes customer and internal management communications and presentations, for customer and internal quality reviews.
Customer interaction and negotiation on quality cases solving.
Customer loyalty development.
Product Support
• Interface with internal and external factories on reliability and quality issues.
• Support continuous improvement, defect reduction activities, and cost
reduction activities.
• Lead product teams, factories, and associated support through quality issue resolution process.
• Support customers with technical reliability and quality consult.
• Work with customers to address product reliability and quality issues.
• Coordinate and/or Participate in the Change Action Board (CAB).
• Participate in Material Review Boards (MRB).
Specific Knowledge/Skills:
Bachelor Degree or above in Electrical Engineering.
Demonstrated data analysis and problem solving skills.
Ability to resolve complex customer issues and lead cross-functional teams.
Strong written and verbal communication and presentation skills and ability to influence others.
Process control and other six sigma tools knowledge.
Flexibility to adjust to change and multiple ongoing issues in a fast-paced, customer-focused environment.
Ability to work independent of management with leadership skills.
Application Engineering experience would be an advantage.
Overseas education and/or working experience in Product or Process Engineering are preferred.
Fluent English or Japanese.
联系方式:lynne.zhang@nxp.com fay.mu@nxp.com
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