2019-05-23
657次
Customer Service Guest Executive
8K-10K/月
环境好
年终奖
五险一金
加班费
有年假
技术培训
申请职位
基本信息
工作性质全职
职位类别用户运营
招聘人数若干人
学历要求本科
工作经验不限
性别要求不限
年龄要求不限
招聘部门不限
工作地点上海市浦东新区陆家嘴投资大厦(上海/上海市/浦东新区)
联系方式
联系人:企业设置不公开
联系电话:企业设置不公开
职位动态
0%
近两周该职位的简历处理率
简历处理率
0天
简历平均处理时长
今天11:43
企业最近登录时间
职位描述
Are you excited by the chance to use your skills to solve problems and make an impact in your day-to-day work? Can you use your sharp social skills to give Booking.com’s partners a friendly, personal and positive experience every time? If so, you could be the hero we’re looking for!

Who we are:

Booking.com is the planet’s #1 accommodation site. Booking.com’s diverse team, 15,000 strong, is united by a single mission: to empower people to experience the world. Whether in Shanghai or at one of the over 200 offices worldwide, we work hard to help make more than a million travel dreams come true every single day.

Supporting them as they do, as well as our partners who help them do it, is Booking.com’s globally diverse Customer Service department. Over 8000 people strong, speaking more than 40 languages, in 13 countries worldwide – the CS department is connected by a love of travel and a passion for creating an incredible experience for Booking.com’s guests and partners, 24 hour a day, 7 days a week.

So, are you ready?

You’ll need:

-Fluency in English and Mandarin
-An affinity for offering excellent customer service
-Ability to adapt and work well under pressure in a fast-paced environment
-Ability to take ownership and solve problems
-Positive and resilient attitude
-Great teamwork skills

What you’ll be doing:

-Liaising between guests and partners to resolve light complexity issues via phone and email on various topics such as: additional travel advice, modifications, cancellations etc
-Providing accurate, valid, and complete information by using the right tools, methods, and processes.
-Ensuring a high level of customer service and a positive guest experience
-Supporting your colleagues with peer learning, and being open to feedback from others
-Positively participating in company events, and in weekly team meetings
-Taking part in new projects and tests that we may need your help with
-Promoting the Booking.com culture.

What you’ll get in return:

We offer you many benefits when joining our team.

-Full time paid training of 2 weeks
-Annual leave entitlement
-Quarterly bonus plan
-Work schedule provided 4-6 weeks in advance
-Catered lunch or dinner depending on your work schedule
-Booking.com discount
-Health insurance
-Continuous growth potential, and free and on demand professional training courses

Please submit your resume through: https://grnh.se/tbqdipmr1
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